Privacy Policy

As a visitor to our website (whether you register with us or not), you are accepting the conditions of our Privacy Policy. This Policy is primarily intended to protect you from misuse of your personal information.

Online privacy practices

Your right to privacy is important to us. We are keen to strike a fair balance between your personal privacy and ensuring you obtain full value from the web site and the Products and services we may be able to market to you. We are fully registered under the Data Protection Act 1998 and ensure we comply with all protection the Act affords to you. Further information on the Act is on the internet at www.ico.gov.uk.


In some areas of our website, we ask you to provide information that will enable us to enhance your site visit or reply to you after your visit. This would include where you subscribe to our online newsletters or provide feedback to us through our contact form or when you complete any online survey we may offer from time to time. When you do so, we ask you to give us your name, e-mail address and other personal information that will be needed to supply the services to you. In relation to online newsletters you can 'unsubscribe' at any time. We may use your personal data for future email campaigns, support, notification of new Products or new versions, general correspondence regarding the Products and correspondence which may relate to you. If you would rather not receive future marketing emails from us please inform us by email at info@gheng.co.uk. The information you provide will be kept confidential and will be used only to support your customer relationship with us.

Types of information collected

When you use this website, we may collect and store the following types of information:

  • Information you actively give us, such as details you provide about yourself and your business/company when you register with us, when you correspond with us using on line forms and questionnaires, and when you place an order with us.
  • Information that may be collected automatically, using cookies and other technology. While most browsers allow you to turn cookies off, we would recommend you leave them turned on in order to get the most from our website.

Use of collected information

We use the information we collect in the following ways:

  • To allow us to process your orders and payments, to correspond with you and to keep our records up to date.
  • To personalise our site where appropriate, and to allow us to promote special products or services to you.
  • To help us to make continual improvements to the site, including helping us to detect and prevent fraud or other misuse.

Access to collected information

  • We do not sell or pass information about our web site visitors to other companies or individuals.
  • Occasionally we outsource marketing and technical activity to a third party. These companies will only have access to information that is necessary for them to perform the task we ask them to do, but may not use it for any other purpose.
  • By logging in to our web site, you can view and update your own data (but nobody else's). You may also see details of previous orders placed and other activities undertaken using your login ID and password.


What are cookies?

A cookie is a small piece of text that can be stored on your computer, phone or whatever device you use to surf the Internet by the websites you visit. Cookies have many uses, but fundamentally they are used to store information about you. You can find out more information about cookies at aboutcookies.org.

What cookies do we use?

Google Analytics

Google Analytics is the program we use to collect statistics from our website to show us how visitors use our site. We use the information to create reports and to help us to constantly improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

 Name of cookie    
 How long does it stay on my machine?
 2 years
 30 minutes
 Until you close your browser
 6 months

Further information is available about Google Analytics cookies, and Google even offer an 'opt-out' plugin if you don't want to accept their cookies.

Session cookie

Our site uses a session cookie which is essential for the site to function properly. By this point, the cookie will already have been set. You may delete and block all cookies from our site, but this may cause it to stop working properly.

 Name of cookie   
 How long does it stay on my machine?
 20 minutes or until you close your browser 

Social media

This website uses sharing buttons associated with various social media services, all of which use remote cookies to recognise users who have previously logged in from the same computer/device. Cookies of this nature are quite controversial, and you would be well within your rights to refuse their use.

 Name of cookie     
 How long does it stay on my machine?
 2 years
 uvc  2 years
 psc  2 years
 uid  2 years
 __atuvc  2 years

How do I control which cookies are allowed?

You can use your internet browser's options to set the level of cookies your machine will accept. Instructions are provided below - please click the link for the browser you use.

Internet Explorer
Mozilla Firefox
Google Chrome